Refund & Cancellation Policy

DentiSoft is a subscription service. You pay monthly or yearly, in advance, and your subscription renews automatically until you cancel it. This page explains how cancellation and refunds work.

A new account can start with a 14-day free trial. We ask you to set up a payment method when you start the trial, but we do not charge the plan price until the trial ends. Your bank may debit a small amount (about ₹5) to verify the payment method. This is refunded automatically.

If you cancel before the trial ends, you are not charged. You can keep using your account until the last day of the trial. After that it switches to read-only mode: you can still log in and view or download your data, but you cannot add new records until you subscribe.

If you do not cancel, your subscription starts when the trial ends and the first payment is charged automatically. We send a reminder by email a few days before.

You can cancel your subscription at any time from the Subscription page in the app, or by emailing us at [email protected] from your registered email address.

When you cancel:

• Your subscription stays active until the end of the current billing period, or the end of the free trial if you are still in it.
• You will not be charged again.
• After the period ends, your account switches to read-only mode. Your data is not deleted.

If you cancel the UPI AutoPay mandate from your UPI app, or the card mandate from your bank, we treat it as a cancellation under the same terms.

Monthly plans: We do not offer refunds on monthly subscriptions, including for the unused part of a month after you cancel.

Yearly plans: If you are on a yearly plan and change your mind, you can request a full refund within 7 days of your first payment. After 7 days, yearly payments are non-refundable and we do not refund unused months.

Duplicate or incorrect charges: If you were charged twice, or charged after cancelling, we will refund the extra amount in full.

To request a refund, email [email protected] from your registered email address with your clinic name and the payment date.

If you upgrade, the change applies immediately and the new price is charged from your next billing date. If you downgrade, the change applies at the end of your current billing period. We do not prorate or refund the difference on plan changes.

Approved refunds are returned to the original payment method through Razorpay, our payment partner, within 5–7 working days. Depending on your bank or UPI app, it may take a few more days to appear in your account.

If you have any questions about this policy, email [email protected] or call +91 9064660389.